At Reflect Entertainment LTD, registered at 86-90 Paul Street, London, England, EC2A 4NE, UK (referred to as the "Company," "We," "Us" or “RustSkinTrade”), we specialize in providing in-game skins for Rust game at competitive prices.
We are committed to customer satisfaction with every purchase. In specific cases, you may be eligible to request a refund within 15 days of your purchase. Our refund policy is outlined below:
Eligibility for Refunds and Returns
You may request a refund or return under the following conditions:
- Item not as described: If the Rust skins you receive do not match the description provided at the time of purchase.
- Non-delivery: If the purchased skins are not delivered to your Steam account within the specified timeframe.
Process for Returning Skins
To initiate a return, please follow these steps:
1. Contact Us: Reach out to our support team via email at [email protected] and provide the reason for your return.
2. Provide Details: Include your order number, Steam ID, and a detailed explanation of the issue.
3. Follow Instructions: Our support team will review your request and provide instructions on how to return the skins.
Refund Processing
If your return request is approved, we will process a refund to your RustSkinTrade wallet.
Refund Timeline
- Inspection Period: The verification process may take up to 5 business days from the date we receive the returned skins.
- Refund Processing: Once approved, refunds will be credited to your RustSkinTrade wallet within 3-5 business days.
Contact Information
For any inquiries regarding our refund policy, please contact our support team at [email protected] or call us at +447441425595.
We are dedicated to providing a transparent and fair refund process to ensure a smooth and satisfactory experience for all users.
Business Details
Reflect Entertainment LTD
86-90 Paul Street, London, England, EC2A 4NE, UK
Phone: +447441425595
Email: [email protected]